Our Promise to You
At SlipSilks, we are dedicated to your complete satisfaction. We understand that sometimes a product might not meet your expectations, which is why we’ve created a simple and fair return policy.
Return Timeframe
You have 30 days from the delivery date to return or exchange your item. We want you to love what you purchase, so we make the process straightforward and hassle-free.
What You Can Return
We welcome returns on most of our silk products, including pajamas, robes, scarves, bonnets, and accessories. The item must be unworn, unwashed, and in its original condition with all tags attached.
How to Return
Our online return process is designed to be quick and easy. You’ll generate a prepaid return label, package your item securely, and drop it at the nearest shipping location. Our team will process your return within 7-10 business days.
Refund Options
When you return an item, you can choose between:
- Refund to your original payment method
- Store credit
- Exchange for a different size or color
Shipping Considerations
Exchanges are always free. If you’re returning an item due to sizing or a color preference, we’ll cover the return shipping. However, returns based purely on personal choice will require you to pay return shipping.
Special Circumstances
If you receive a damaged or defective item, contact our customer service within 48 hours. We’ll immediately send a replacement at no cost to you.
International Customers
We haven’t forgotten our international customers. You have a 14-day return window, though you’ll be responsible for international return shipping costs.
Our Commitment
We stand behind the quality of our silk products. If an item doesn’t fit or meet your expectations, we’re here to help. Our customer service team is ready to assist you with personalized sizing advice and solutions.
Contact Us
Customer Service Team Email: hi@slipsilks.com
Policy Updates
SlipSilks reserves the right to modify this policy. The most current version is always available on our website.
By making a purchase, you agree to these return terms.